Returns & Refunds Policy
If you have a problem with your order, we're here to help! Please contact us within 30 days of receiving your order.
Please note the following exceptions to our return and refund policy:
– Custom Items can only be returned for damage or mistakes made by PhotoStatuettes.com.
– Returns and remakes cannot be made for poor quality or resolution of photos that customer uploaded, or for mistakes that customer has made during order process.
– Our printers are calibrated to nationally-accepted color profiles. All of our products are printed in CMYK and our printers utilize a 7-color printing process, so you will almost always get true color results. In rare cases, some colors might have some variation. This will not be considered a production error. We will not issue refunds, nor accept returns for misunderstandings due to hue, color, depth, or tone. We are not responsible for differences, between the appearance of the product on your screen and the final printed piece.
Please complete the following steps:
- Email us at firstname.lastname@example.org and please explain why you want to return or exchange your products. Please include a video showing any damage from multiple angles for our team's understanding.
- We will answer your email within 48 business hours.
** If a case qualifies for a return, the customer will be responsible for returning the item and covering the costs associated with returning the order (i.e. return labels) **